Terms and Conditions

These general terms and conditions govern the relationship between VitaCore s. r. o. (EventPixel) and the client when ordering and providing event and production services.

1. Introductory provisions

The service provider is VitaCore s. r. o., with registered office Matúšova 8027/54, 811 04 Bratislava – Staré Mesto, Company ID: 56 093 667, Tax ID: 2122201774, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, entry no. 176563/B, operating under the brand EventPixel (hereinafter “the provider"). These terms and conditions apply to all services ordered via the website eventpixel.eu or based on an individual agreement with the provider.

2. Order and contract conclusion

By sending an inquiry (via the contact form, the form for a specific service, or by e‑mail) you request the provider to prepare a price quotation — the submission of an inquiry in itself does not constitute a binding order or contractual relationship. The contractual relationship arises only upon written confirmation of the order or the signing of a contract by both parties, in which the scope of services, price and schedule are agreed. Until the contract is concluded, the provider does not commence the provision of the service.

3. Price and payment terms

The price of the service is determined individually based on the price quotation according to the scope, complexity and date of the event. Payment is made by bank transfer based on the issued invoice with the due date indicated on the invoice, unless otherwise agreed in the contract. For larger projects, a deposit may be agreed prior to execution — its amount and due date will always be specified in the price quotation or contract.

4. Modification and cancellation of the order

Any change in scope or cancellation of the ordered service must be notified in writing (by e‑mail) as soon as possible. The specific cancellation conditions, including any cancellation fee, taking into account especially the distance from the event date and already incurred costs, are agreed individually in the price offer or contract for the specific project.

5. Right of Withdrawal for Consumers

If the client is a consumer (a natural person who, when concluding the contract, does not act within the scope of his/her business activity) and the contract was concluded as a distance contract, the client has, pursuant to Act No. 102/2014 on Consumer Protection, the right to withdraw from the contract within 14 days of its conclusion without giving any reason. This right does not apply if the service was provided with the consumer’s explicit consent before the expiry of this period and the provider informed the consumer of this in advance, nor for services tied to a specific date or performance period (e.g., the event date), in accordance with Section 7(6) of the aforementioned Act.

6. Cooperation of the Client

The client undertakes to provide the provider in a timely manner with truthful and complete documentation and information necessary for the preparation and execution of the event. Any delay by the client in cooperating may affect the timing and quality of the service provided.

7. Liability and Complaints

The provider is responsible for the proper provision of the agreed services. Any complaint must be submitted by the client in writing (by e‑mail to hanka@eventpixel.eu or miro@eventpixel.eu) without undue delay after the deficiency is discovered, together with its description. The provider is not liable for damages caused by force majeure or for deficiencies caused by incorrect documentation or cooperation on the part of the client.

8. Force Majeure

Neither party shall be liable for delay or non-performance of obligations caused by circumstances excluding liability that occurred independently of its will and could not be prevented (for example, a natural disaster, official restrictions, power supply outage).

9. Intellectual Property and Photographs/Video

If the service includes the creation of photographs or video of the event, the copyright to this material belongs to the provider (or the supplier who produced it), unless agreed otherwise in the contract. The client acquires a license to use the material to the extent agreed in the contract or price quotation. Use of the material by the provider for their own promotion (for example, portfolio) is only permitted with the express consent of the client.

10. Confidentiality

Both parties undertake to maintain confidentiality regarding confidential information with which they become acquainted in connection with the cooperation, and not to use it for any purpose other than the performance of the contract.

11. Alternative Dispute Resolution

If the client is a consumer and is not satisfied with the manner in which the provider handled their complaint, or believes that the provider has infringed their rights, they may contact the provider with a request for redress. If the provider rejects the request or fails to respond within 30 days, the client has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity, in particular the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, or via the ODR platform at ec.europa.eu/consumers/odr.

12. Final Provisions

Relationships not covered by these terms and conditions are governed by the applicable law of the Slovak Republic, in particular the Civil Code, or the Commercial Code, where the relationship is between entrepreneurs. The Provider reserves the right to continuously update these terms and conditions; for contracts already concluded, the version in force at the time of their conclusion applies. These terms and conditions are effective as of 26. 8. 2026.